LSPG COVID-19 Update: Procedures, Hours and More

COVID-19

Photo Courtesy: Alissa Eckert, MS; Dan Higgins, MAMS

Each day we are evaluating the current situation, assessing the COVID‐19 risk and adapting our procedures to be prepared to support our patient families. While we understand the growing concern, we also know the importance of continued care for all our patients. Please review the following information to understand how we are caring for our patients during the pandemic.

Facility Update:

Our facilities are set up in a way that will allow us to control the flow of patients in and out of the building. Because of this, we will be able to continue seeing patients while also practicing recommended social distancing to help “flatten the curve” of illness.

We will have specific, well child check providers isolated from other providers and staff. We will also be reducing our hours. Beginning March 19th, our office hours will change. New hours will be Monday through Friday, 8am to 5pm at all locations, and 8am to 11am on the weekend at our Blue Parkway location.

For up-to-date information on when we are open, please visit our contact page.

If you think you or your child has been exposed to COVID-19:

If you have a cough, with or without fever, and have a known exposure to COVID‐19, please CALL AHEAD at 816‐524‐5600 prior to coming in so our phone triage nurses can direct you in the appropriate procedures. We are working on staffing our phone lines with more nurses to accommodate the increase in phone calls that we expect to see. Please be patient and kind with them as they are working hard and fast to deliver the best care to all our patients and families.

All patients arriving at our offices will be assessed:

All patients arriving at the office will be assessed for the COVID‐19 risk via current recommended screening protocols. COVID‐19 testing is not available at any of our locations. However, to ensure utmost safety for all our patients, there will be a few additional questions asked as part of your check-in process.

Patients deemed to be at risk will not be allowed into clinical areas. However, they will be supplied with an appropriate action plan. Patients deemed to NOT BE at risk will be assigned to an appropriate exam room.

Designated area for well children:

Well children will now have a designated area to enter our facilities. We will be checking in well patients through our back doors. Once checked in, well children will be assigned to well child rooms. We have a designated hallway at each office for these visits. This will help us completely separate well children from sick care areas. If well child rooms are full, you may be asked to wait in your car until an exam room is available. Please be patient. We will call, text or hold a sign up to let you know you are next.

Phreesia Check-Ins:

Please be on the lookout for your check-in email from our Phreesia application. This is the best way to check in ahead of time and save you valuable time!

Sick children with illness unrelated to COVID-19:

We understand you may have sick children with illness and symptoms unrelated to COVID‐19. We are also setting up NON‐COVID‐19 sick child areas. Once your child has been assessed as low‐risk for COVID‐ 19 they will be assigned to an appropriate exam room and seen by our outstanding providers.

We are asking you to limit each visit to only the scheduled patient and one care provider. We understand the burden this can cause, but limiting the number of people in the office will help decrease the risk to you while also allowing us focus on your child’s care.

We are clean freaks!

Dr. Gershon wearing N95 rated maskOur policy has always been to wipe down exam rooms after each patient visit so our exam areas remain clean and disinfected the entire day. We are also going to be wearing masks at the front desk. An additional measure we are adopting is to take our temperature regularly and keeping a record of the results.

REMINDER: If your child is one of our patients and you are concerned about COVID‐19 exposure, call our office before bringing your child into any of our locations. DO NOT BRING THE PATIENT IN WITHOUT CALLING FIRST. If your child is NOT one of our patients, please call your child’s pediatrician or local health care department. Symptoms are usually mild cold symptoms and MAY include: Fever, Cough, Shortness of Breath. Fortunately, children do not seem to get as ill as adults.

Treatment: While no medications are currently available for this viral infection, rest, fluids and fever reducers may be used. Again, we do not have any COVID-19 testing at our facilities. PLEASE STAY HOME AS MUCH AS POSSIBLE TO PREVENT THE SPREAD OF COVID-19.

Thank you for trusting us with your care!

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